Last Updated, on August 19th, 2020. This Privacy Policy is effective immediately for Users after that date.

Casinoquest ("we," "us,") respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This policy describes:

  • the types of information that we may collect from you when you access or use our Website - casinoquest.co.uk, App - via the iOS Store, or Google Play and other online services (collectively, our "Services"); and
  • our practices for collecting, using, maintaining, protecting and disclosing that information.
  • This policy applies only to information we collect through our Services and in the electronic communications sent through or in connection with our Services.

DEFINITIONS

User
"User" or "you" or "your" refers to you, as a user of the Services. A user is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, uploading information or viewing pictures and includes other persons jointly participating in using the Services.

Content
"Content" will include (but is not limited to) images, photos, audio, video, location data, 'nearby places', and all other forms of information or data.

Casinoquest strives to offer its visitors and Users the many advantages of Internet technology and to provide an interactive and personalised experience. For these purposes, we, from Casinoquest, may use personally identifiable information - like your name, e-mail address, address, telephone number, etc., which are subject to the terms of this Privacy Policy. We, and we suppose you too, do not tolerate spam. We will therefore never sell, barter, or rent your e-mail address to any unauthorised third parties.

1. WHAT INFORMATION DO WE COLLECT FROM OUR USERS?

Casinoquest may collect and use the information of and regarding its Users. We collect only data which is essential to our operations and enables us to provide you with better user experience.

The information, through which the person may be identified, may include data, which the User voluntarily enters, uses or provides when using the Services of the Casinoquest Website and/or App. Casinoquest collects and uses the information for the purposes, outlined in this Privacy Policy, as well as to offer new services to the User or to familiarise them with new functionalities on the Website and/or App.

We may also use specific performance tracking tools, such as Google Analytics. Through the use of Google Analytics, we gather information regarding your behaviour and preferences when using our online platform. For more information on how Google Analytics processes and collects your information and how you can opt-out, please see section 10 of the present agreement.

We collect two types of information from and about our Users, including information:

  • by which you may be personally identified; and/or
  • about your internet connection, the equipment you use to access our Services and your usage details (i.e. your Internet Service Provider).

The information we collect on or through our Services may include:

i. Contact Information: Your contact information, such as e-mail address and other ways of communication.

We collect this information in order to provide you with access to certain features of our Services and to inform you about relevant information concerning your use of our Services.

ii. Preferences: Your preferences and settings such as time zone and language;

We collect this information in order to enhance your user experience.

iii. Searches and other activities: The search terms you have looked up and results you selected;

We collect this information in order to improve your user experience and provide you with more relevant content and Services.

iv. Browsing information: How long you used our Services, which features you used, etc.;

We collect this information in order to analyse the behaviour of our users and improve our Services.

v. Communications: Between you and Casinoquest support staff regarding the Services.

We collect this information in order to monitor the quality of our support staff and your communications with us.

2. HOW WE GATHER INFORMATION FROM USERS?

How we collect and store information depends on the pages you are visiting, the activities in which you elect to participate and the services provided. Like most Websites and Apps, Casinoquest collects information automatically and through the use of electronic tools that may be transparent to our visitors and Users. For example, we may log the name of your Internet Service Provider.

3. WHAT WE DO WITH THE INFORMATION WE COLLECT?

Like other Websites and Apps, we collect information to enhance your visit and deliver more individualised content. We respect your privacy and do not share your information with anyone, except in cases when that proves necessary.

We will retain the information we collect from you for a period of a maximum of 2 (two) years, or less if it is no longer necessary for the provision of the Casinoquest services to you. After the expiry of this period we undertake to delete any information we have collected from you.

Aggregate information and information that does not personally identify you may be used in many ways. For example, Casinoquest may combine information about your usage patterns on the Website and/or App with similar information obtained from other users to help enhance our Website and Services (e.g., to learn which pages are visited the most or what features Users find the most attractive). This information does not include any information about you and does not allow anyone to identify you individually. We may use personally identifiable information, collected on the Website and/or App, to communicate with you about your registration and customisation preferences; our Legal Terms of Use and Privacy Policy; services and products offered by or through the Website and/or App; and other topics we think you might find of interest. Personally identifiable information collected by Casinoquest may also be used for other purposes, including but not limited to Website and/or App administration, troubleshooting, processing of operator disputes and other communications with you.

4. DISCLOSURE

Casinoquest won't transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you. We won't sell information about you. We may share your account information with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner who meets our data protection standards; (3) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process; (4) when we have a good faith belief that doing so will help prevent imminent harm to someone. If we are going to share your information in response to legal process, we'll give you notice so you can challenge it (for example by seeking court intervention), unless we're prohibited by law or believe doing so may endanger others. We will object to requests for information about users of our services that we think are improper. Certain third parties who provide technical support for the operation of our Website and/or App - our Web hosting service, for example - may have access to such information.

5. RIGHT OF CONSENT WITHDRAWAL

You may withdraw your consent for collecting your personal information at any time.

6. CHANGE OR REVIEW OF INFORMATION

If you would like to review, change or delete personal data we have collected from you or you had submitted or permanently delete your account, please contact us. For more information regarding the termination or deletion of your information, please refer to Section 11: Termination of this Privacy Policy.

7. ACCESSING & CORRECTING YOUR PERSONAL INFORMATION

We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates.

We encourage you to review, update, and correct the personal information that we maintain about you. You may request that we delete personal data about you that is inaccurate, incomplete, irrelevant for legitimate purposes, or is being processed in a way which infringes any applicable legal requirements.

8. SECURITY: HOW WE PROTECT YOUR INFORMATION?

We have implemented appropriate measures in the form of various technical, physical and other means, including, but not limited to measures regarding the security of our electronic systems and databases. These means aim at improving the integrity and security of the personal information that we collect and maintain. However, please be advised that even the best security measures cannot guarantee the full elimination of all risks. If we learn of any violation, breach or danger to our security systems breach, then we will attempt to notify you electronically so that timely and appropriate protective steps can be taken. Apart from informing you via e-mail, we may post a notice through the Website and/or App if a security breach occurs.

Your personal data safety is of the utmost importance to us. We review and strive to improve our security measures on a regular basis.

If we detect a breach of our security measures, which has the potential of harming you as individual, we will notify you without undue delay.

9. CONTROLLING YOUR PERSONAL DATA

Other Users may be able to identify you, or associate you with your account if you include your personal information in any content you post or make publicly available.

For more information on how you can control your data shared with us, please see section 4, 5 and 6 of the present agreement.

10. COOKIES

Our Website and App uses cookies to distinguish you from other users of our Website and/or App. This helps Casinoquest provide you with a good experience when you browse our Website, allows us to improve our Website and App and provide you with tailored Services.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. We use Google Analytics. For information on how Google Analytics processes and collects your information and how you can opt-out, please click here.

11. TERMINATION

As mentioned, you may at any time, review or change the personal information we maintain about you by contacting Casinoquest. Upon your request, we will delete your contact information and personal data from our active databases.

This Privacy Policy is effective until terminated by either party. If you no longer agree to be bound by this Privacy Policy, you must cease the use of the Casinoquest Website and/or App. If you are dissatisfied with Casinoquest, its content, or any of these terms, conditions, and policies, your sole legal remedy is to discontinue using the Website and/or App. Casinoquest reserves the right to terminate or suspend your access to and use of the Website and/or App, or parts of them, without notice, if we believe, in our sole discretion that such use is in violation of any applicable law, or harmful to our interests or the interests of another person or entity, or where Casinoquest has reasons to believe that their use is in violation of this Privacy Policy or the Terms of Use.

12. CHILDREN'S PRIVACY

Casinoquest does not knowingly collect personal information from children under the age of 13. If we learn that we have personal information on a child under the age of 13, we will delete that information from our servers. Casinoquest encourages all users of our Website and/or App to be at least 18 years of age.

13. CHANGES TO THIS POLICY

Casinoquest reserves the rights to change this Privacy Policy at any time. Please check this page periodically for changes. Your use of the services after any such amendment or change in the Privacy Policy shall be deemed as your express acceptance to such amended/changed Privacy Policy and an assent to be bound by such changed/amended Privacy Policy. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

14. GOVERNING LAW

This Privacy Policy and the use of the Website and/or App are governed by the laws of the United Kingdom. The parties undertake to first try to resolve the dispute by negotiation. If the parties fail to reach an amicable resolution through negotiation, Casinoquest agrees to submit the dispute to the competent Court of United Kingdom.

15. MISCELLANEOUS

Casinoquest is controlled, operated and administered entirely within the United Kingdom.

If you are accessing the Casinoquest Website and/or App from another jurisdiction, please be advised that you are transferring your personal information to Casinoquest in the United Kingdom and, by using the Website and/or App, you consent to that transfer and to abide by the applicable laws concerning your use of the Website and/or App and your agreements with us.

This statement and the policies outlined in this Privacy Policy are not intended to and do not create any contractual or other legal rights in or on behalf of any third party.

Casinoquest may provide a translation of the English version of the Privacy Policy into other languages. You understand and agree that any translation of the Privacy Policy into other languages is only for your convenience and that the English version shall govern your rights and responsibilities. In case there are any inconsistencies between the English version of the Privacy Policy and its translated versions, the English version of the Terms shall prevail.

16. CONTACT

If you believe Casinoquest does not adhere to this Privacy Policy, in order to address a question, to resolve a complaint regarding the Website and/or App or the Casinoquest Services, or to receive further information regarding the Services, please contact Casinoquest here.


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